Preorder Policy

What is a Preorder?
Preorders allow you to reserve jewelry from our upcoming restocks or new launches before they’re available to ship. This helps us minimize waste and ensure every piece is made with intention and care.

Estimated Shipping Time
Preorder items typically ship within 2–4 weeks from the order date. This allows time for production, quality checks, and packaging. The estimated ship date will be listed on each product page. If any changes occur, we’ll notify you by email.

Combining Orders
If your order includes both in-stock and preorder items, we will ship the entire order once all items are ready. Want your in-stock pieces sooner? We recommend placing separate orders.

Shipping Confirmation
Once your preorder ships, you’ll receive an email with tracking details so you can follow your sparkle all the way to your doorstep.

Cancellations & Refunds
Preorders can be cancelled within 24 hours of purchase. After that, all sales are final. Because these pieces are made-to-order or held just for you, we’re unable to offer refunds or exchanges unless the item arrives damaged.

Delays
While we work hard to stay on schedule, slight delays can happen due to production timelines or shipping carrier issues. We appreciate your patience—your jewelry is worth the wait!

Still have questions? Reach out to us anytime at support@tpaigejewelry.com.